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Vallarta Explore Terms & Conditions

Vallarta Surf Guide T&C "The Big Release"

The fine print you should know before you purchase your Puerto Vallarta excursions!

We appreciate your interest in purchasing with www.vallartaexplore.com. Please note that the below apply after you click the BOOK button. It is best that you take a minute and read through them and in case you have questions please let us know, we are here to help you!

Vallarta Explore Policies:

We strive to provide you and yours with the best online booking experience and the best excursion experience possible. At times some external factors and unforeseen circumstances might interrupt the service we provide. At such times we will do our best to contact you as soon as possible (usually by email) and make arrangements to either change your activities or provide you with a suitable compensation. Please note that many activities we offer are weather conditions permitting excursions, meaning that in some cases the activity might be delayed, changed or cancelled, however, that is very unlikely. In case that does happen and there is no possibility of rescheduling or changing the activity we will gladly provide you with a credit or a refund.

At Vallarta Explore we are also aware that sometimes certain external factors will happen on your part, which will prevent you from enjoying the scheduled activities with us.

Cancellation policy: We can cancel and refund in full any booked activity if you notify us no later than 48 hours prior the excursion (please use email).

Change policy: We can change the date/time of your activity, if available, if you notify us no later than 24 hours prior the excursion (please use email).

After 24 hours prior the excursion: NO CHANGES and NO REFUNDS will apply!

For the security, safety and enjoyment (yours and other participants) we are entitled to refuse service in the event you are under the influence of alcohol or any other substance. If the operator decides to refuse the service, NO REFUNDS will apply.

By making your purchase with www.vallartexplore.com you acknowledge that you understand and agree with the above stated policies. If you have any doubts please let us know.